Is TBCRN free for homeowners?

Yes. TBCRN's contractor referral service is free to customers.

Does TBCRN perform the work?

No. TBCRN provides contractor introductions. Estimates, scheduling, contracts, pricing and work are handled directly between the customer and contractor.

What areas does TBCRN serve?

TBCRN connects customers with professionals throughout the Tampa Bay area.

What if I don't know which contractor I need?

Describe the problem. TBCRN can help identify the type of professional who normally handles it.

Can I request emergency help?

Yes. Emergency contractor requests can be submitted through TBCRN and are priority routed to an appropriate available professional.

How long do water heaters last in Florida?

Tank water heaters typically last 10–12 years in Florida's humid climate. Tankless systems can last 15–20 years but require periodic descaling in hard-water areas.

Should I repair or replace my water heater?

If the tank is leaking, replacement is necessary — it cannot be repaired. If the unit is under 8 years old and the issue is a failed element, pilot assembly, or thermocouple, repair is usually cost-effective. A plumber or water heater professional can advise based on the specific failure.

I Have No Hot Water

No hot water can mean a failed heating element (electric), a failed pilot or gas valve (gas), a tripped breaker, or a failed tankless unit. The type of water heater you have determines who to call and what to check. Do not attempt gas or electrical repairs yourself.

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What to Do Right Now

No hot water from any faucet, or the water runs cold after only a few seconds.

For an electric water heater: check the electrical panel for a tripped breaker — if tripped, reset once; if it trips again, do not reset

For a gas water heater: check that the pilot light is on — if it is out, follow the manufacturer's relighting instructions; if you smell gas, do not relight and call your gas company

For a tankless system: check the unit's display for error codes and make sure the gas valve is open

Check whether other gas appliances (stove, furnace) are working — if not, the issue may be your gas supply, not the water heater

What Not to Do

✗Do not attempt to repair gas valves, thermocouples, or pilot assemblies yourself — gas systems require a licensed professional

✗Do not reset a tripped breaker repeatedly — if it trips again, the heating element may have failed and is creating a short

✗Do not ignore a gas smell — leave the area and call your gas utility company

When to Call a Professional

Call a plumber or water heater professional if the breaker is not tripped (electric), the pilot will not stay lit (gas), or the tankless unit shows an error code. A water heater that is more than 10–12 years old may simply need replacement rather than repair.

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